Faq
Here are some frequently asked questions.
If you have any questions, please feel free to contact us.
Contents
Access / Check-in /
Check-out.
- About check-in
-
Please note that the check-in procedures at our hotel are different from those at the hotel where you will be staying.
We apologize for the inconvenience, but please complete check-in procedures at our sister hotel, Hotel Ofutei.
Check-in hours are from 15:00 to 21:00.
*Please check in by 18:00 for those on the dinner plan.
【Hotel Ofutei】
136 Tomo-machi Tomo, Fukuyama City, Hiroshima, 720-0201 Tel.+81-(0)84-982-1123（9:00～18:00） - Is there parking available?
- Hotel parking is available free of charge for guests. Please contact us in advance if you are coming by car. Please stop by the front desk first so that we can guide you to the parking lot.
If the parking lot is full, we may guide you to the parking lot of our sister hotel. - What is the check-out time?
- Check-out time is 11:00.
- Can I leave my luggage before check-in or after check-out?
- It is possible. Please contact us in advance.
About Rooms
- Are non-smoking rooms available?
- Smoking is prohibited in the hotel and guest rooms.
- Do you have barrier-free rooms?
- In order to preserve the townscape, our hotel is operated by renovating historic buildings and old private houses, which are not barrier-free. We apologize for any inconvenience caused by differences in stairs or room entrances.
- What amenities are available in the rooms?
- Shampoo, conditioner, body soap, hand soap, razor, toothbrush, comb, etc. are provided. Please see the room page for details.
- Can I use the Internet in my room?
- Yes. Free wireless LAN Internet (Wi-Fi) access is available throughout the hotel.
- Are there bathrooms and toilets in the guest rooms?
- All rooms are equipped with a bath and western style toilet.(Separate bath and toilet)
- Is there a refrigerator in the room?
- Each room is equipped with a refrigerator.
- Is room service available?
- We are sorry, but we do not have room service. We do not have room service available.
- Can I stay with my pet?
- We are sorry, but pets are not allowed.
About Meals
- What is the menu for the food?
- Meals vary depending on the building in which you stay.
For more details, please check the official website Meals (https://www.shiomachi-hotel.com/english/meal/) page. - What kind of food is Gathering?
- This is a semi-self-service dinner plan that allows you to enjoy a variety of creative Japanese dishes delivered to your room refrigerator in advance and finalize them by yourself in your room without any hesitation.
A variety of authentic dishes prepared by the hotel's Japanese chef will be delivered to your room refrigerator in advance, including seasonal appetizers, carpaccio of fresh fish from the Setouchi area, seasonal hot dishes, special aqua pazza, meat dishes, and seasonal desserts.
This is a semi-self-service dinner plan that allows guests to take out the dishes from the refrigerator and place them on the table, heat them up with the cooking utensils in the induction kitchen in the guest room, or cook steaks in a frying pan, or finish and set the table by themselves.
*To make it quick and easy for guests who do not normally cook, our staff will provide you with a written explanation (final cooking manual) with pictures upon your arrival.
*There is no need to wash dishes after serving.
*No staff will visit your room for dinner. - Do you have beverages available for the Gathering meal?
- Beverages are not provided in the rooms. Please prepare your own drinks.
- I have allergies, can you help me?
- Please be sure to indicate any food items to which you are allergic.
*Please inform us at least 3 days in advance. We will not be able to accommodate your request on the day of the event.
*Please indicate if you are allergic to soup stock, extracts, binders, processed foods, seasonings, etc.
*Example: 1 adult male is allergic to prawns (excluding soup stock / no problem with other crustaceans) - Do you have a children's meal menu?
- We are sorry, but we do not have it ready.
- Is it possible for a group of people to share a meal together?
- Guidance will vary depending on the building you stay in.
Please feel free to inquire. - Can I order a cake or other items for birthdays and celebrations?
- We accept orders.
- ・Whole cake 12cm 3,080 yen (tax included)
- ・Dessert plate: 1,100 yen per plate (tax included)
Reservations,
Fees and
Payment Methods
- What time can I make reservations or inquire by phone?
- Reservations are accepted from 9:00 to 18:00. Reservation number:+81-(0)84-982-2480
- Do you accept credit cards?
- We accept the following (JCB, VISA, Master, UC, DC, NICOS, UFJ, Saison)
For other cards, please contact us. - Can I rent a whole building?
- If there are rooms available on the date you wish, it is possible to rent an entire building. Please feel free to contact us.
- Can I stay at the hotel with my child?
- Siomachi Hotel is operated in a renovated old private house, so we ask that guests of junior high school age and older stay at the hotel. Some rooms are available for children of elementary school age and older. Please feel free to inquire.
- What are the cancellation fees?
-
No show Acommo Dation Day 1Day Prior to Acommo Dation Day 2Day Prior to Acommo Dation Day 3Day Prior to Acommo Dation Day 5Day Prior to Acommo Dation Day 6Day Prior to Acommo Dation Day 7Day Prior to Acommo Dation Day 8Day Prior to Acommo Dation Day 14Day Prior to Acommo Dation Day 20Day Prior to Acommo Dation Day 30Day Prior to Acommo Dation Day 1 to 14 100% 100% 50% 30% 30% 10% 10% 10% - - - - 1 to 14（Top season） 100% 100% 50% 30% 30% 30% 30% 30% 20% 20% 10% - 15 to 30 100% 100% 50% 30% 30% 10% 10% 10% 10% 10% - - 15 to 30（Top season） 100% 100% 50% 30% 30% 30% 30% 30% 20% 20% 10% 10% 31 to 100 100% 100% 80% 50% 30% 30% 20% 20% 10% 10% 10% 10% 101 and more 100% 100% 80% 50% 50% 30% 30% 30% 20% 20% 10% 10% ※Top season：12/29～1/4、4/29～5/5、8/10～8/15
- The percentages signify the rate of cancellation charge to the Basic Accommodation Charges.
- When the number of days contract ed is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
- When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as a whole number.
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Reservations by phone
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*ROYA and Auberge Sakuraya are closed on Wednesdays.
(However, if the day falls on a national holiday, the office will be open on the following weekday, and may be closed during the peak season such as the year-end and New Year holidays.)